Return & Refund Policy

We have a "no questions asked return and refund policy" which entitles all our customers to return the product at the time of delivery if they are not satisfied with the quality, freshness or physical condition of the product. At the time of delivery, we will take the returned product back with us and if already paid the corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking. Alternatively, at your option, the said amount can be credited to your store credit account which can be used for your subsequent purchases.

  • Any Food Product once shipped is non-returnable
  • Any Non-Food Product shipped is eligible for Return,
  • Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned.
  • In the case of Non-Food Product, returned items must be unused and unwashed and returned with original packaging and tags in place.Items not received in this condition shall not be eligible for Refund.
  • Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
  • In case of self-shipped returns, an amount of Rs. 100 will be reimbursed in your account towards shipping costs in the form of promo code. This will be done post the quality check.
  • Any returned item received by us that does not meet the above mentioned conditions, will not be accepted and will be returned back to you at your expense. No amount will be reimbursed in this case.
  • A notification with the status of return will be sent you within 48-72 working hours from the date of receiving the item.
  • We do not make any cash refunds.
  • In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to you through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking.

 Cancellation Policy:

You can cancel or modify your order fully or partially anytime up to 6 hours after the placement of the order by calling our customer service/mailing us directly. In such a case we shall refund any payments already made by you for the order as per the prevailing Refund Policy.

Please contact us at 9811782862 or email us at: contact@glocery.in for cancellation or modification of your Order.

For COD orders no cancellation/modification is allowed.

On receipt of the cancellation notice we shall cancel the order and refund the entire amount if the order has not been processed by us. Cancellation of Order can't be done/accepted once the products under your order is released for dispatch/ shipped out from our delivery location.

ALL RETURNS, EXCHANGE AND CANCELLATION OF PRODUCTS ARE SUBJECT TO MANUFACTURER'S WARRANTIES AND THE INOVICE TERMS AND CONDITIONS.

Shipping Charges:

Delivery charge of Rs. 100/- will be leviable for each delivery on orders below Rs 200. However,Glocery may run certain promotions / offers or prescribe minimum order value for each transaction to waive the delivery charges.

Out of Stock situations:

Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case this in not available for any reason, we will contact you within 2 business days and give you the option to exchange or cancel the order based on your convenience.

Product Pricing:

Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updation may occur. NBL reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. Prices are subject to change without advance notice.

All prices on this web site are given in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

 Delivery Locations:

We currently deliver orders to selected pin codes/areas acrossIndia only. You may check the delivery serviceability of your area/locality with our customer care/support team or from the pincode checkbox in every listing

Delivery/Shipping Policy: Delivery Timelines: We will make every effort to get your order delivered to you as quickly as possible through our courier partners

  1. The person at the Delivery Point authorized to deliver the product may decline to deliver the product if he finds any inconsistency as regards Order No. / PIN No or any other detail of the order
  2. Subject to availability of the ordered product at the Delivery Point on the delivery day, Glocery shall deliver the product to You as per schedule, failing which Glocery shall inform You with a revised schedule for delivery of the Product. You may ask for cancellation/modification of Order on account of this.
  3. It is your responsibility to count and check all the products while accepting the Products as per your Order. No dispute will be entertained by Glocery once you accept the products at the Delivery Point.

We request you to check all the Products at the time of delivery. Complaint pertaining to short weight will not be entertained, if the complaint is not lodged immediately on delivery.