Please read this carefully. In these terms and conditions:
- “The Company” means glocery.in and its associates, subsidiary companies and any other marketing or trading names in use.
- “The Customer” means any person, firm, company or other legal entity which places an order, or buys any Products from the Company and includes the employees, servants, agents, principals (whether disclosed or undisclosed) or sub-contractors of any such person, firm, company or other legal entity.
- “Food” means any food or beverage.
- “Non-Food” means any goods which are not Food.
- “Contract” means a contract between the Company and the Customer for the sale and purchase of the Products.
- “Products” means any Food and/or Non-Food agreed in the Contract to be supplied by the Company to the Customer.
- “Terms and Conditions” means these terms and conditions of sale.
- If you have any questions about these Terms and Conditions, please contact on [email protected].
By using or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms and conditions that appear below.
- PURCHASE CONTRACT
1.1 This website is operated by glocery.in Limited (“we”, “us” or “our”). By using the glocery.in website you are bound by these terms and conditions. All use and purchases made on this website are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes.
1.2 By placing an order with the Company either via the Company’s via the Company’s website, the Customer is offering to purchase the Products on the basis of these Terms and Conditions. The Contract shall be formed when the Company acknowledges acceptance of the Customer’s order or delivers the Products to the Customer whichever occurs earlier. Persons who cannot enter into legally binding contract in accordance with the provisions of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not entitled to use the Site. Persons under the age of 18 years but above 13 years of age (“Minors”) may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions. If the Minor’s age is below that of 18 years, only the Minor’s parent(s) or legal guardian(s) can transact on behalf of such Minor(s), provided that their parent(s)/guardian(s) are registered users
1.2 You must be 18 years old or over and must have completed the registration process in order to participate in our service.
1.3 The Customer is responsible for ensuring that the terms of any order are complete and accurate
1.4 No pricing made available to the Customer in any way shall constitute an offer and the Company may amend its prices at any time.
1.5 The Contract is subject to availability of stock and the Company reserves the right to vary or alter the specification of Products without notice unless otherwise agreed in writing with the Customer.
1.6 The Contract constitutes the entire agreement between the parties and the Customer acknowledges that it has not relied on any statement, promise or representation made or given by, or on behalf of, the Company which is not set out in the Contract.
1.7 Any drawings/graphic, descriptions or serving suggestions contained in the listing of a product on the Company’s website are produced for the sole purpose of giving an approximate idea of the Products. They shall not form part of the Contract or have any contractual force.
2.1The goods that are sold on glocery.in are priced by each (i.e. a fixed price per item) and are identified on the website clearly along with their features, description etc, the price of such goods will be as quoted on the website at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged for new products which were not in your original order will be the prices quoted at the time you confirm your amended order. However, if you add more of the same items which were in your original order, then the prices charged for these items will be the prices quoted at the time you confirmed your original order. Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted. Promotional Price if offered any at the time of ordering shall be applicable. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
- The prices stated on the website will be inclusive of any GST payable.
3.1 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.
3.2 Deliveries of Products to the Customer shall be in accordance with the Company’s delivery schedule. The Company shall not be liable for any loss or damage whatsoever arising as a result of a delay or failure to deliver Products by a particular date or arising as a result of any cause beyond the Company’s control, including any force majeure event or the Customer’s failure to provide adequate delivery instructions. Time for delivery shall not be of the essence unless otherwise agreed by the Company in writing.
3.3 Delivery of Products shall be made by the Company to a reasonably accessible location at the Customer’s premises, or as otherwise agreed between the parties (“the Delivery Location”). The Customer shall allow the Company access to such premises and shall use best endeavours to ensure that a responsible person shall be at the place of delivery to take delivery of the Products and to sign for them. In the event of no such person being present at the time of delivery the Customer hereby consents to the Company leaving the Products at what appear to be the premises nominated by the Customer as the place of delivery, and when the Products are so left, risk in the Products shall pass to the Customer and no liability shall remain with the Company in respect of the Products
3.4 If the Customer fails to take delivery or fails to give the Company adequate delivery instructions at the time stated for delivery then without prejudice to any other right or remedy available to the Company, the Company may do one or more of the following:
3.4.1 charge the Customer the cost of carriage of the refused delivery both to and from the premises of the Customer in addition to the Company’s administration charges involved;
3.4.2 charge the Customer the full cost price of the Products and a sum in respect of its loss of profit provided that the Company shall use its reasonable endeavours to mitigate such loss;
- METHODS OF PAYMENT
4.1 Payment may be made by debit, credit cards/ UPI/Wallet or Net Banking. We also accept payment by Cash on Delivery basis. You cannot pay for your order by cheque.
4.2 In case of Cash-On-Delivery orders, customers may receive a confirmatory call by customer care after which, their order be sent for processing. If customer care is unable to connect with the customer in two attempts, an email will be sent out to the customer immediately. The customer will have 24 hours to respond to the email. If the customer does not respond, the order will be cancelled.
The maximum order value for COD order is Rs 5000. Any order value above Rs 5000 will be qualified as a prepaid order only.
For all COD orders above Rs 200 a Delivery fee of Rs 150 will be levied on the total amount
4.3 The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
- ACCEPTANCE AND CLAIMS PROCEDURE
5.1 The Customer must check that the quantity and specifications of Products delivered correspond with the Contract before signature of the delivery note.
5.2 Claims in respect of short deliveries or damage to Products reasonably visible on inspection must be made to the Company within 24 hours of the time of the delivery which gives rise to the claim. The Customer must retain damaged Products for inspection and collection. Credit will only be granted by the Company if the provisions of this Condition are complied with.
5.3 We guarantee the quality of our goods. The Customer must check that the quantity and specifications of Products delivered correspond with the Contract before signature of the delivery note. You must inspect the goods immediately on receipt for expiry, damage or seal defect and notify us promptly of any dissatisfaction with respect to your ordered product. We will promptly arrange to fully refund the price of such goods that do not meet with your reasonable satisfaction or arrange for the delivery of replacement goods, provided that you notify us within 1 hours after the time of delivery. In the event that the product’s seal is removed or tampered with, we shall not permit that item to be returned nor shall we refund the cost of this item to you.
5.4 The Company will not accept any further claims for loss from or in connection with the supply of faulty goods, whether direct, indirect, consequential or otherwise, howsoever arising.
- WARRANTY AND LIABILITY
6.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.
6.2 We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
6.3 Other than as set out in clause 6.1, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.
6.4 The Company warrants that all Food Products comply with the Indian Food Safety Act 1956 and all the relevant legislation from time to time in force. The Company warrants that all Non- Food Products shall comply with all relevant Indian legislation from time to time in force.
- CUSTOMER COMPLAINTS
7.1 Any Customer complaints should be addressed to the glocery.in Customer Service Helpline – you will find an e-mail link or address and telephone numbers listed on our website in the “Contact” section.
- SPECIAL OFFERS PROMOTIONS AND COMPETITIONS
8.1 From time to time, and in our complete discretion, purchases of goods may be subject to special offers. In the event that such a special offer applies to your purchase, the terms of such special offer shall be subject to these Terms and Conditions. If there is any conflict between the terms of a special offer and these Terms and Conditions, these Terms and Conditions shall prevail unless specifically excluded.
8.2 We may change the terms of special offers, or withdraw them altogether, at any time and without prior notice. Subject to clauses 2.1 and 4.2, we will honour at the offer price any order placed by you before an offer ends, or is amended or withdrawn.
8.3 We reserve the right to offer in our complete discretion different customers different special offers, promotions and the ability to enter different competitions.
9.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
9.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through glocery.in, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the glocery.in website without glocery.in’s prior written permission. glocery.in may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the glocery.in website.
You agree to indemnify and hold glocery.in (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, or arising out of or related to your breach of this T&C, or your violation of any law or the rights of a third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this End User Agreement or arising out of violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this T&C.